1.1 All children that are in a Shared Private lesson (1:2) must swim with a partner. Sports Generation will honor the booking for the first two lessons of the term. If Sports Generation are not able to find a suitable partner by the third lesson, the client will have the following options:
1.1.1 If there is availability, the booking can be moved to another lesson time or day with a child that is need of a partner.
1.1.2 The booking can be changed to a private lesson for the remainder of the term. The client will pay the difference between a Shared Private lesson and Private for the remaining lessons within the term.
1.1.3 The client should find a suitable partner of a similar age and ability to join the lesson. If the pairing does not work, the client must choose option 1.1.1 or 1.1.2.
1.1.4 Sports Generation pay a fixed cost to the pool owner and coach, irrespective of the number of swimmers that are booked therefore both spaces must be filled, or the appropriate payment must be made to change the class to a private lesson.
1.1.5 If the client’s child is in a class with another child that is no longer able to participate, Sports Generation does not expect the remaining client to change their booking to a private lesson, move class time/day or find a suitable partner.
2.1 If the client’s child is assessed as working toward Beginner 3, the child will not be allowed to swim in any slots before 4.00pm unless they book a private (1:1) or a Shared Private (1:2) with a partner that the client has brought to Sports Generation. The partner must be of a similar age and ability.
2.2 Sports Generation will inform the client if the child is in a level whereby they must move to a more suitable venue.
Reservations and booking policies
3.1 Unfortunately, Sports Generation cannot hold unpaid places any longer than 24 hours, outside of the priority booking period. If Sports Generation does not receive payment within 24 hours of the booking email being sent, the space will be released.
3.2 It is the client’s responsibility to have reviewed the booking information and venue information prior to the lessons. This will be sent to the client via email. Sports Generation will not offer a replacement lesson, credit or refund for any client that misunderstands the booking or venue information. The booking information and venue information will be sent to the client via email and prior to the first lesson to allow time for the client to contact the office if they have any questions.
3.3 By making a booking and payment with Sports Generation, the client has agreed to the terms and conditions.
3.4 Sports Generation will offer a maximum of one permanent lesson time change per term if there is alternative availability. Sports Generation are not responsible for schedule conflicts. Whilst Sports Generation will do their best to accommodate an alternative day or time, future replacement lessons, credit or refund will not be offered.
3.5 Sports Generation cannot offer a class change during an intensive course. If the client’s schedule conflicts with their booking, future replacement lessons, credit or refund will not be offered.
3.6 Payment must be made in full, prior to the lessons starting. The child will not be able to partake in any lessons if the full payment has not been made.
3.7 Sports Generation reserves the right to review and change prices of the lessons termly.
4.1 During the termly priority booking period, a client will have a two-week period to rebook into their allocated slot, for the following term. After this two-week period, other Sports Generation clients or new Sports Generation clients are free to book any unpaid places.
4.2 Due to the success of the Sports Generation programme, it is common that some classes might be overbooked as a child moves up to the next level. If a class is fully booked, the last client to pay, within the two-week priority booking window, will have to change their slot.
4.3 Sports Generation will communicate the priority booking dates via the client newsletter, prior to receiving the priority booking email.
4.4 Sports Generation will communicate the priority booking dates in the main priority booking email.
5.1 Sports Generation can only offer lessons, in the Non-Swimmer level and beyond, to those swimmers that are 2 years and older.
5.2 Parents and guardians unfortunately, cannot get into the pool during the lesson. The parent or guardian can view the lesson from poolside only.
5.2.1 Those parents that are partaking in a Parent and Baby or Toddler lesson must enter the pool.
5.2.2 There must be one parent or guardian in the pool, per child.
5.3 Children should not eat within the hour before their lesson.
5.4 No food or drink are permitted on poolside.
5.5 Children are not permitted in the pool prior to the lesson starting and should leave the pool once the lesson has finished.
5.6 Children must be delivered to the coach at the start of the lesson and collected promptly at the end.
5.7 The coach is responsible for the child for the duration of the lesson only.
5.8 The child must always be supervised by a parent or a guardian. Parents and guardians cannot leave the venue.
5.9 The client must arrive at the venue no earlier than ten minutes before the start of their lesson. This is to avoid overcrowding on poolside.
5.10 Clients must leave their buggies in the designated buggy area. Buggies cannot be taken inside the venue.
5.11 Parents and guardians must view lessons from the café area at Roko Health Club.
5.11.1 If the child is in a Non-Swimmers level or Beginners level, the client can view the lesson from poolside.
5.12 Sports Generation cannot accept any liability for loss or damage to personal property.
5.13 Lessons often run with two or three coaches teaching alongside each other. In Roko Health Club, there are four coaches teaching alongside each other.
5.14 Sports Generation cannot offer exclusive use of the pool to a singular lesson or client.
5.15 Due to the methodology of Sports Generation’s teaching, the coaches will often physically handle the child in a professional manner. The coaches can manipulate the child’s movement within the water to provide a quick result.
5.16 Sports Generation may refuse entry to a client, to a lesson if it is felt that their behavior is unreasonable. A refund or credit will not be offered.
6.1 All children, under the age of three years old, must wear a double nappy system. A disposable aqua nappy must be worn underneath a reusable swim nappy.
6.1.1 Nappies must be disposed of in the provided nappy at the venue.
6.2 Children should not swim if they are unwell with illnesses such as chicken pox or diarrhea. A child can return to swimming once their spots have crusted over. A child can return to swimming after 72 hours since the last diarrhea symptom.
6.3 It is the client’s responsibility to inform Sports Generation of relevant medical information regarding the child. This information needs to be included within the Sports Generation registration form. Registration forms must be emailed to the Sports Generation head office, prior to the child’s first lesson and will be shared with the appropriate coach.
6.4 A child cannot participate in a lesson unless the Sports Generation head office have received the signed registration form, via email.
7.1 Whilst Sports Generation strive to deliver continuity of coach, there may be instances where we need to change the coach during the term or at the end of a term. Where this is the case, we will keep you informed and provide a replacement coach as soon as possible.
7.1.1. If the client is unhappy with the replacement coach after the first two lessons, the client can move to an alternative class, if Sports Generation has availability.
7.1.2 Sports Generation will not refund or credit the cost of the remaining lessons if there is a replacement coach.
7.1.3 Due to the intensive recruitment process, there might be a coach shadowing the child’s lesson or taking the lesson. Credits, refunds or a replacement lesson will not be provided if this does occur.
7.2 There may be occasional coach cover due to unforeseeable circumstances. Where this is the case a suitable cover coach will be provided.
7.2.1 In the event that a replacement coach has been provided, Sports Generation cannot offer a replacement lesson, credit or refund.
7.3 All Sports Generation coaches are DBS checked and hold the relevant STA or ASA qualification.
7.4 All Sports Generation coaches are first aid trained and will assist in the event of an accident.
8.1 Filming and photography are not permitted at any time during the lessons. Whilst Sports Generation endeavors to prevent all filming and photography, Sports Generation is not responsible if a client chooses not to follow this rule.
8.1.1 Occasionally, the Sports Generation Marketing team may come to the venue to take photos of the swimmers in their lesson. If this is the case, a ‘Model Release Form’ must be signed by the client. If the client chooses not to sign the form, they will not be filmed or photographed.
8.2 Calls to Sports Generation may be recorded for training purposes.
8.3 Sports Generation complies with GDPR regulations, as such we will not share personal data. Please opt-in when registering to receive important updates through our monthly newsletter.
8.4 Sports Generation will send service emails direct from email@example.com
8.5 Sports Generation will send occasional marketing material via email. If you do not wish to be included in the marketing communication, please reply to Sports Generation with UNSUBSCRIBE.
8.6 By booking lessons with Sports Generation, you will be placed in our online bookings system; Course Pro. You will be provided with a personal Member ID and login to track your child’s progress and manage your booking. The Course Pro online booking portal can be accessed via the sportsgeneration.co.uk page.
8.7 Sports Generation reserves the right to change their Terms and Conditions. Sports Generation will inform the clients of any change during the termly Priority Booking period. The client will be directed to sportsgeneration.co.uk to review the change.
9.1 Cancellations must be sent in writing to firstname.lastname@example.org
9.2 The client may cancel a booking within 7 days of the original payment date and receive a full refund .
9.3 The client can cancel a booking, after 7 days of the original payment date, if a replacement swimmer can be found and willing to fill their space.
9.3.1 The client will receive a pro rata refund of the remaining lessons, from when the new client is able to join.
9.4 Sports Generation can offer a refund or a credit to those swimmers that have a long-term illness and have a doctor’s note stating that the illness will affect six consecutive weeks. Sports Generation must receive the applicable doctor’s note within 7 days of the emailed cancellation explanation. The refund or credit must be for the full term and not part of the term. The refund is only offered to the child that is sick, not siblings. A 10% administration charge will be deducted from the refund or credit.
9.5 Sports Generation are under no obligation to refund lessons for non-attendance.
9.6 In the unlikely event that Sports Generation cancels a lesson, we will endeavor to provide a replacement lesson within twelve months of the cancelled class. Sports Generation are not obligated to provide a refund or a credit.
9.6.1 Sports Generation are not responsible for schedule conflicts, if the client cannot attend the provided replacement lesson option or options.
9.7 Makeup lessons are only offered when a child has been sick and a doctor’s note has been sent to the Sports Generation’s head office, via email.
9.8 Makeup lessons are subject to availability. Sports Generation will endeavor to book a child in however if there is not availability, a refund or credit will not be offered.
9.9 A child can have a maximum of two makeup lessons, per term.
9.10 Makeup lessons must be used in the current term. They cannot be carried over in the next term unless the makeup lesson relates to point 9.6.
9.11 Makeup lessons cannot be taken in the intensive course.
9.11.1 Sports Generation may offer a makeup lesson in an intensive course, if the client has had a term time lesson cancelled by Sports Generation.
9.12 If the client’s child is under the age of 3.5 years and after the third lesson the child is not willing to participate in the lesson, Sports Generation can hold a credit of the cost of the remaining lessons.
9.12.1 The credit, of the remaining lessons, must be used in the next term.
9.12.2 The remaining lessons will not be refunded.